Refund policy
At Island Virgin Hair Extension llc every order is backed by our quality guarantee. We pour care into every bundle — from sourcing to packaging — and we want you to love your hair. If something isn't right, we want to hear from you.
Because our extensions are hygiene products crafted to order, all sales are final. But unused items are eligible for store credit, and any genuine product concern will be reviewed and resolved fairly by our Customer Care team.
Store Credit Returns
Eligible items in unused, unaltered condition may be returned for store credit within 7 days of delivery. To qualify:
Item must be in original, resalable condition — unwashed, uncombed, uncut, uncolored, and unaltered
Original ties must remain intact as received
Item must be in original packaging
Return request must be received within 7 days of delivery date
To initiate a return, email islandvirginhairextensionllc@gmail.com with your order details. Once approved, ship your item with your name, phone number, reason for return, and original receipt to:
We recommend using a traceable carrier with signature confirmation. ISLAND VIRGIN HAIR EXTENSION LLC is not responsible for items lost in transit. Return shipping costs are the customer's responsibility.
Once received and confirmed in resalable condition, store credit will be issued. Store credit cannot be redeemed as cash. If your item was purchased during a promotion that has ended, the new order will not qualify for that promotion.
A flat $45 restocking fee applies to all returns and return-to-sender shipments. Shipping and Route Insurance costs are non-refundable.
Non-Returnable Items
Due to their delicate nature, the following items cannot be returned, exchanged, or replaced under any circumstances:
Lace closures
Lace frontals
Full lace wigs
Clearance and sale items
Items that have been used, washed, combed, cut, colored, bleached, or altered in any way
We strongly recommend reviewing our Texture Showcase, Video Tutorials, and Before & After Gallery before purchasing lace products to ensure the right fit for your needs.
Hair Appointments & Installation
ISLAND VIRGIN HAIR EXTENSION LLC is not responsible for any costs related to hair appointments, installations, takedowns, re-installations, cancellations, or any other expenses associated with the installation of our products. This includes stylist cancellation fees, installation costs, and expenses associated with damaged extensions, such as bleached knots, cut wefts, chemical treatments, and wear and tear.
Please receive and inspect your complete order before confirming any hair appointments.